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How mrmoney888 Looks After Your Personal Information

When you open an account and transact with Touch 'n Go eWallet, Boost, or GrabPay, we handle the personal data you share with us carefully and only for the purposes set out in this policy.

Data collected at account openingPayment data via Touch 'n Go eWallet, Boost, GrabPayYour right to request, correct or remove dataCookie and device tracking explainedContact us for any data query
mrmoney888 How mrmoney888 Looks After Your Personal Information
DATA QUERY CHANNELS

How to Reach Us About Your Privacy

If you want to access, correct, or delete information held on your account, reach out through any of the channels below. Our support team handles data requests separately from general account queries, so flag your message as a privacy matter when you write in — this helps us route it to the right person without delay. Players in Subang Jaya and elsewhere in Malaysia can use the same channels.

Live Chat Start a live chat session from the account dashboard. Identify your request as a privacy or data query and an agent will pick it up directly.
Email Support Send your request by email with your registered account address in the subject line. We aim to acknowledge data requests within one working day.
Account Help Centre Log in, head to the Help section, and submit a data-access or correction ticket. This creates a reference number you can track through your account.
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

Beyond stating what we collect, we want to be clear about the practical steps we take to protect that data and the controls you hold over it. Every section below covers a real process — not a general promise.

Cookies and Device Tracking

We use session cookies to keep you logged in across pages and analytics cookies to understand how the mobile interface is used. You can clear or block cookies from your browser settings at any time, though some account functions depend on session cookies to work correctly.

Account Security Practices

Login events are verified by OTP sent to your registered contact. If we detect a sign-in from an unrecognised device, access is paused until you confirm via that OTP — this applies whether you connect through the mobile browser or a desktop session.

Data Retention and Deletion

Active account data is retained while your account remains open. If you close your account, transaction records tied to DuitNow or FPX activity are held for the period required under applicable financial rules before permanent deletion.

Requesting Changes to Your Data

You can request a copy of the data we hold, ask us to correct an error, or ask us to delete non-mandatory records. Submit the request via live chat or email with your account number; we will confirm what can be actioned under applicable local law.

Common Questions About Your Privacy Rights

These are the questions we actually receive from account holders about data, cookies, and privacy rights. If yours is not here, contact us directly through the channels listed above.

We collect your name, email address, contact number, and the payment method you register — such as Touch 'n Go eWallet, Boost, or GrabPay — along with device and session data generated when you log in.

We share data only with payment processors and fraud-detection partners who need it to complete your transactions or protect your account. Those parties are contractually required to protect your data the same way we do.

Account identity data is kept while your account is active. After closure, transaction records linked to FPX or DuitNow activity are retained for the period financial regulations require, then permanently deleted.

Submit a request via live chat or email, including your registered account number. We will confirm what data we hold and share a copy or summary within a reasonable timeframe, subject to local law.

Yes. You can request deletion of non-mandatory records at any time. Some data tied to financial transactions must be retained under applicable regulations, but we will tell you exactly what can be removed.

Updating your payment method — for example switching from Boost to GrabPay — creates a new payment record on your account. Previous e-wallet transaction logs are retained for the required period, then cleared in line with our retention policy.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.